Privacy Policy for Ciodes Surdos

Last updated: September 11, 2024

Ciodes Surdos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App").

1. Information We Collect

We collect the following personal information:

• Phone Number: We collect your phone number to verify your identity through SMS confirmation and to enable app functionalities that depend on your phone number.
• User's Name: We ask you to enter your name to personalize your experience within the app and to facilitate communication.
• Text Messages: Our app allows you to exchange text messages, which are permanently stored for communication purposes.

2. Permissions We Request

To provide you with full functionality of our app, we request the following permissions:

• Camera: Used for video calls and to enable features that require capturing images or videos.
• Microphone: Used for audio input during video calls and other features that require voice input.
• Location: Used to provide location-based services within the app. You can enable or disable location services at any time through your device settings.
• SMS Sending and Reading: Used to send a confirmation SMS to verify your phone number and to read the SMS for automatic verification.
• Notifications: Used to send notifications to inform you when the app is running in the background, so you are aware of ongoing activities (such as video calls).

3. How We Use Your Information

We use the information we collect to:

• Verify your identity and ensure the security of your call.
• Provide, operate, and maintain our app's functionality, including video calls, text messaging, and location-based services.
• Record and store video calls to improve customer service and support.
• Send notifications to alert you about ongoing activities when the app is running in the background.
• Improve, personalize, and expand our app.
• Ensure compliance with applicable laws and regulations.

4. Information Sharing and Disclosure

We do not share your personal information with third parties except in the following situations:

• With your consent: We may share your information with third parties if you have provided your explicit consent to do so.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• To service providers: We may share your information with third-party service providers to help us operate and improve our app, such as SMS verification services or cloud storage providers for video recordings and text messages.

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at suporte@nuvvi.app.

Thank you for using Ciodes Surdos!